Duke Energy Customer Service is a division of the company that provides customers with all of the information that they need about the services that the company offers and helps to resolve any issues that may arise. They also help to provide solutions for the many problems that can occur with the utility company such as power outages, downed lines and billing questions. They offer a variety of methods for customers to contact them including phone, email and the internet.
DUKE ENERGY (FL)
Customer support is a vital component of any organization, and it is no different for utilities. Duke Energy is a large utility in Florida that serves millions of customers with electric and gas service. The company is associated with the terms electricity, home, energy, power, utility, Florida, watts, and meter by both consumers and industry analysts. The company competes with other companies like TECO, Alternate Energy and Florida Power & Light Company.
The company’s telephone customer service department is staffed by trained representatives that can assist customers with any issue that they might have. The company is committed to providing its customers with a superior level of service and works hard to ensure that all calls are answered promptly and efficiently. The company also uses a variety of tools to prevent fraudulent activity and reduce the risk of financial loss to its customers.
DUKE ENERGY’s phone-based customer service is available from 8am to 6pm Monday through Friday. Customers can call to request a start, stop or transfer of service, schedule a technician appointment and answer billing questions. The company also has a website that allows customers to look up frequently asked questions and find answers to common concerns.
The responsibilities of the Duke Energy Net Metering Customer Service Team include working to support a large portfolio of Duke Energy’s commercial and residential solar panel systems. These include ensuring that all customers receive timely and accurate bill credits for excess energy generation produced by their solar panels. This includes addressing any billing questions or discrepancies, as well as ensuring that all customers have the opportunity to participate in Duke Energy’s net metering program.
In addition to providing customers with the support that they need, the Duke Energy Net Metering Customer Service Team is dedicated to preventing fraud. One of the ways that they achieve this goal is by educating their customers on what to look for in a fraudulent attempt. This way, they can identify a potential issue and report it to the appropriate team members for investigation.
During the coronavirus pandemic, the Duke Energy and Piedmont Natural Gas teams are taking extra steps to help customers who are struggling to make payments on time. In some cases, these measures include suspending key credit processes, such as disconnections for nonpayment. These changes are based on state regulations and local orders, and the timelines for when these processes will resume may be different for each region. In addition, both companies have proactively provided relief for residential and commercial customers who are facing financial hardship due to illness or lost wages.